How Access Healthcare’s skilled workforce, technology and process optimization helped a revenue cycle software provider improve efficiency and reduce costs

Outsourcing medical coding has become essential for healthcare organizations, healthcare providers and medical billing companies. The ability to scale effectively, leverage a highly educated workforce, and use dedicated coding teams has led to cost savings and operational improvements. However, many organizations face challenges in finding a trusted partner who can consistently deliver high-quality, accurate results in this critical area of revenue cycle management.

The challenge of managing multiple vendors

A company specializing in ER documentation and coding software for health systems and clinics struggled with managing multiple third-party vendors to provide coding services to their customers. This fragmented approach made it difficult to meet deadlines and deliver the highest quality service to hospitals, physician groups, and clinics. The company needed a single, reliable partner to scale operations, ensure accuracy, and maintain transparency while simplifying their coding process to meet stringent accuracy and turnaround time goals.

Simplifying the process and setting new coding standards

Access Healthcare became the company’s primary coding services partner, strategically transforming its operations through rigorous auditing, weekly competency tests, and continuous performance monitoring. Working closely with the client, Access Healthcare designed a customized solution that aligned with their unique operational goals—refining workflows, optimizing coder allocation, and implementing training programs. Today, with our assistance, the company processes nearly 70,000 charts per month with an accuracy rate of 97 percent or higher, exceeding the industry standard of 95 percent.  

Access Healthcare’s proprietary arc.in technology platform also provided an additional edge. This technology platform provides clients with complete transparency at every level.    

Within the arc.in the platform, the client gains valuable insights into coding operations, ensuring alignment with quality and performance goals. With this seamless integration, the client can:   

  • Access real-time audit and competency scores
  • Gain visibility into workflow progress and productivity metrics
  • Review detailed summaries that highlight key trends and performance insights

By embedding Access Healthcare’s coding team within their existing system, the client benefits from a seamless integration that minimizes administrative burden while maximizing accuracy and efficiency.  This real-time level of transparency and efficiency reduces vendor management overhead and enhances the client’s overall satisfaction and operational efficiency.

Faster Turnaround Times, Better Financial Outcomes

One of the most significant achievements was the reduction in turnaround times. Access Healthcare committed to a KPI of 72 hours but consistently delivered in just 48 hours. This improvement allowed claims to be filed faster and with greater accuracy, resulting in fewer denials and quicker payments for end customers. These efficiencies enabled hospitals, physician groups, and clinics to focus more on patient care rather than administrative tasks.

Transforming Relationships and Enabling Growth

By consolidating its coding operations with Access Healthcare, the company achieved more than operational efficiency. They reclaimed valuable time and resources previously spent managing multiple vendors, allowing them to focus on building meaningful relationships with their customers. The result? Better care delivery, faster revenue cycles, and a stronger foundation for growth and long-term success.

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