“A mid-sized community hospital like Holy Name, we couldn’t do this on our own. There’s just no way. So that outsourced partnership with somebody like Pacific is absolutely necessary to continue to do what we’re going to do.”
How health systems have utilized outsourced RCM services to meet their overall business objectives
With new reimbursement models, significant healthcare regulatory changes, and the rise of consumerism, today's revenue cycle management operations have become even more complex for hospitals, health systems, and other providers. These complexities require a strategic approach, and one such approach is partnering with an outsourced vendor.
One driver for health systems seeking to outsource their revenue cycle management operations is the need for technical expertise and staffing. Overcoming internal apprehension to this solution required comprehensive international policies and governance of an offshore partner.
For Johns Hopkins, the access to staffing flexibility has become a strong benefit. With an outsourcing services provider, health systems can increase or decrease staff based on volume with ease. Additionally, the partnership with Pacific Global allows them to expand their automation capabilities and remove waste.
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